Privacy Policy

This Privacy Policy explains how frovelias.com ("we", "us") collects, uses, and protects personal data of users of the Site, in compliance with Ukrainian law and Google Ads data policies.

1. Data Controller

frovelias.com, PE, 45 Khreshchatyk Street, Kyiv, 01001, Ukraine. EDRPOU: 38212425. Email: contact@frovelias.com. Phone: +380 737 776 4665. Legal representative: Robert Schmidt, Managing Director.

2. Legal Framework

We process personal data under Law of Ukraine No. 2297-VI of 01.06.2010 'On Personal Data Protection', Law of Ukraine No. 675-VIII of 03.09.2015 'On Electronic Commerce', and Law of Ukraine No. 1023-XII of 12.05.1991 'On Protection of Consumer Rights'.

3. Data We Collect

• Contact details you provide (name, email, phone).
• Technical data: IP address, browser type, device information, pages visited.
• Cookies and similar technologies, as described below.

4. Purposes and Legal Bases

• To respond to inquiries and provide services — based on your consent and contract performance.
• To improve the Site and ensure security — based on our legitimate interest.
• To comply with legal obligations under Ukrainian law.

5. Cookies and Google Ads

We use essential cookies to operate the Site. Non-essential cookies, including for analytics and Google Ads, are set only with your prior consent, as required by Law of Ukraine No. 2297-VI of 01.06.2010 'On Personal Data Protection' and Law of Ukraine No. 675-VIII of 03.09.2015 'On Electronic Commerce'. Google Ads may collect data for personalized advertising; you can manage preferences via Google Ads Settings.

6. Data Sharing

We do not sell personal data. We may share it with service providers (hosting, analytics, advertising) under confidentiality agreements, and with authorities when required by law.

7. Data Retention

We retain personal data only as long as necessary for the purposes described, or as required by law.

8. Your Rights

You have the right to access, correct, delete, or restrict processing of your personal data, and to withdraw consent at any time. To exercise these rights, contact us at contact@frovelias.com.

9. Complaints

If you believe your rights are violated, you may file a complaint with the State Service of Ukraine on Food Safety and Consumer Protection or the Ukrainian Parliament Commissioner for Human Rights, in line with Law of Ukraine No. 1023-XII of 12.05.1991 'On Protection of Consumer Rights'.

10. Contact Form

Use the form below to send a data-related request. Submission redirects to a thank-you page.

11. Updates

We may update this Privacy Policy. The current version is always posted on this page.